CUSTOMER SUPPORT

World-class support & services

Three levels of support are designed to meet your needs whether you are a startup, small business or anything in between.

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Developer Support

With free technical support around the clock, you’ll always have access to assistance when you need it. These are some of the ways you can find the answers you’re looking for.

Tools

Contact us anytime.

Contact
Q&A

Find answers to common questions.

Browse
Resources

Browse technical overviews, release notes, and support materials.

Read
Downloads

Report abuse or suspicious activity.

Report
Tutorials

Review DevOps and developent guidelines written by experts.

Explore
API docs

Manage your resources programmatically.

Read
Business Support
Included with $500+ of monthly spend.

Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. Included when you spend $500+ per month on our platform.

  • Technical infrastructure support
  • Best-effort 3rd-party software support
  • Access to a team of Customer Success Managers
Premier Support
High-touch support experience for a monthly fee.

Paid support plan for businesses with large production applications who want a high-touch experience with guaranteed response times and live communication with our support team.

  • Live support
  • 30-minute response times
  • Dedicated Customer Success Manager
  • Solutions engineering to perfect your architecture